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Got questions? We've got answers! Check out our FAQ section for quick and helpful information about Window Ninjas Columbia's services, pricing, and more. If you don't find what you're looking for, feel free to contact us directly—we're here to help!
Frequently Asked Questions
With over 32 years of experience, Window Ninjas is among the most knowledgeable and trusted companies in the industry. We answer our phones live, provide free quotes, and show up ready to WOW our customers with high-quality service.
Every Window Ninjas technician is fully insured and receives thorough training in our services and safety standards. Many hold certifications from top industry organizations, such as the IWCA1 and PWNA2.
We follow strict safety protocols and use OSHA-compliant practices on every job. Our team is fully trained to work safely on ladders, roofs, and elevated areas, with certifications in rope descent and other safety procedures.
We start by preparing your property, which includes moving or covering delicate landscaping. During the service, we use low-pressure settings when needed and apply cleaning solutions that are safe for plants, paint, and outdoor surfaces.
We use eco-friendly, biodegradable cleaning solutions that are tough on dirt but safe for your home, landscaping, and the environment.
Window Ninjas serves both residential and commercial clients with a full range of exterior cleaning services. We handle everything from single-family homes to multi-story commercial buildings, delivering the same level of quality and care on every job.
We offer recurring service plans for both residential and commercial properties. You can choose the services you need—such as quarterly gutter cleaning, twice-a-year window cleaning, or annual holiday lighting—on a schedule that works for you.
We can also bundle multiple services into a custom yearly plan. This helps you stay on track with regular maintenance, enjoy priority scheduling, and spread out payments for added convenience.
Window Ninjas is fully insured and bonded, including workers’ compensation coverage. Our insurance limits typically exceed industry standards, providing protection and peace of mind for both residential and commercial customers.
All our technicians go through background checks before being hired. This screening is required at every location and is part of our bonding and insurance process. Checks are also renewed annually.
We take safety, trust, and professionalism seriously. If someone doesn’t meet our standards, they’re not brought on board.
We recommend having your windows professionally cleaned at least twice a year. In coastal or high-traffic areas, quarterly cleanings may be necessary to prevent buildup and keep your windows clear and streak-free.
The Window Ninjas team uses commercial-grade, eco-friendly cleaning solutions that safely clean and condition your glass. We pair these with professional tools like squeegees, water-fed poles, and microfiber cloths to leave your windows spotless without causing damage.
Most residential window cleaning takes a few hours, depending on the size of your home, how many windows you have, and if you're having the inside, outside, or both cleaned. Extra services like screen or track cleaning may add a bit more time.
In most cases, yes. We use specialized products and techniques to break down hard water deposits and restore clarity to your glass. Severe or long-term staining may require multiple treatments or restoration options.
Window sills are the flat surfaces at the bottom of a window frame. Inside, they often hold small items, such as plants or decor. Outside, they are angled to direct rain away from the home and help prevent water damage.
Window tracks are the channels that windows slide along, either side to side or up and down. They keep the window secure and help it move smoothly. Unlike sills, tracks often collect dirt and debris and may need deep cleaning to keep your windows working properly.
Sills are usually wiped and detailed with standard tools. Tracks require deeper, more detailed work to remove buildup from tight, narrow channels. At Window Ninjas, we use tools and techniques designed to lift out debris without damaging the tracks or causing drainage issues.
If your windows slide horizontally or vertically, you likely have standard sliding tracks. Some windows have hidden or recessed tracks that may be more complex to clean. If you're unsure, our team can identify the type during your estimate or service appointment.
Window track cleaning costs more because it requires extra time, labor, and supplies. The type of track can also impact the price. More complex designs may take longer to clean, and in some cases, the windows need to be removed for a thorough job. For an accurate estimate, contact Window Ninjas.
Our team handles commercial window cleaning for all types of properties, including offices and multi-story buildings. We can accommodate both single visits and ongoing maintenance schedules.
We recommend cleaning your gutters at least twice a year, typically in the spring and fall. Homes surrounded by trees may require more frequent service to prevent clogs and overflow.
You can, but we don’t recommend it. Gutter cleaning often involves climbing ladders and working along rooflines, which can be risky without the right equipment and experience. Our technicians have the training, insurance, and tools needed to clean gutters, downspouts, and hard-to-reach areas.
Clogged gutters can cause serious issues, including roof leaks, foundation damage, and landscape erosion. Regular cleaning keeps water flowing properly and protects your home from costly water damage.
Gutter cleaning involves removing leaves and debris from inside the gutters and downspouts to keep water flowing properly. Gutter washing focuses on the outside of the gutters, removing stains, streaks, and buildup to improve curb appeal. We offer both services.
We bag and haul away all gutter debris after your service, leaving your yard clean and tidy.
Clearing downspouts is included in every gutter cleaning service. We’ll make sure they’re completely free of clogs and draining properly.
We don’t currently install gutter guards, but we’re happy to assess your system and recommend options if needed. Keep in mind, even with guards, occasional cleaning is still necessary.
You may have clogged or overflowing gutters if you see water spilling over the sides during rain, sagging sections, plants growing in the gutters, or water pooling near your foundation. These issues should be addressed with a professional cleaning.
Pressure washing uses high-pressure water to clean tough surfaces like concrete, brick, and stone. Soft washing uses low pressure combined with specialized cleaning solutions, making it safer for delicate areas like siding, wood, and roofs. We use both methods depending on the surface.
Pressure washing a home usually takes between 2 and 4 hours, depending on the size of the house, the type of surfaces, and how much buildup needs to be removed. We’ll give you a time estimate when you schedule, so you know what to expect.
Our pressure and soft washing services are designed to remove mold, mildew, algae, and grime. We use eco-friendly cleaning agents that target organic growth at the source.
Pressure washing should be avoided on fragile or aging materials, such as old wood, cracked stucco, painted surfaces, and older siding. It can also damage windows, vents, electrical panels, and even cause erosion on concrete or asphalt if used improperly.
When in doubt, it's best to leave the job to a trained professional. We use soft washing instead to protect your surfaces while still delivering great results.
We assess each property's condition before beginning service and adjust our approach accordingly. Soft washing is often used on older homes to clean effectively while minimizing risk.
Most homes benefit from annual pressure washing to keep surfaces clean and prevent damage from mold, algae, and dirt buildup. Properties in humid or wooded areas may need more frequent cleaning.
The cost of professional holiday lighting varies based on the size of your property, the complexity of the design, and the type of lights used. Larger or more elaborate displays, especially for commercial properties, will cost more.
You can fully customize the design, layout, and color scheme. Our team will work with you to create a look that matches your home and your holiday style, from classic white to bold, colorful displays.
The lights and materials we install are yours to keep. We use only commercial-grade products designed to last for many seasons.
It’s best to book early to get your preferred installation date. We recommend scheduling in early fall, as appointments fill up quickly as closer to the holiday season.
We take down the lights after the holidays and can arrange to safely store them until next season.
We use professional-grade clips and attachment methods that won’t damage your roof, gutters, siding, or landscaping. The safety and protection of your home are always our priority.
Timers are included with all holiday lighting installations. Smart plugs are also available as an upgrade and may require Wi-Fi and a compatible app, depending on the system. Our team will help you with setup and show you how to use them.
If a bulb goes out during the season, we’ll replace it at no extra charge. Full-season maintenance is included with your holiday lighting service, so you’re covered for standard repairs and bulb replacements. If lights are damaged by severe weather, a service charge may apply.
At minimum, dryer vents should be cleaned once a year. Homes with larger families or frequent laundry loads may need more frequent service to stay safe and efficient.
We use specialized tools to remove lint, debris, and buildup from the entire vent line, from the dryer to the exterior.
A standard professional dryer vent cleaning for a single-family home typically takes around an hour. Larger or multi-unit properties will take longer, but Window Ninjas technicians keep disruption to a minimum.
Clogged dryer vents are a leading cause of household fires and can also reduce your dryer's efficiency. When airflow is restricted, your dryer works harder, which increases energy use and will eventually wear out or overheat the appliance.
If your clothes are taking longer to dry, you notice a burning smell during cycles, or the laundry area feels unusually hot, your vent may be clogged. Lint buildup around the vent outlet is another warning sign. If you see any of these issues, it’s a good time to schedule a cleaning.
Our technicians are trained to clean dryer vents on rooftops or upper floors. We have the proper tools and experience to reach those areas without putting your property at risk.
We provide professional dryer vent cleaning for apartment complexes, condos, and commercial buildings. Our team can handle multiple units in one visit and help keep the dryers operating safely.
We provide free, no-obligation estimates. Most quotes can be handled over the phone, but if a closer look is needed, we’re happy to send a technician to your property for a more accurate assessment. It’s all part of our Shine with No Shenanigans Promise, which means transparent pricing and no surprises.
Pricing is based on several factors, including the size and scope of the job, the condition of the surfaces, accessibility, and any unique challenges at your property. We do our best to provide accurate pricing upfront, but our technicians will confirm everything on-site before work begins.
Our work is backed by a satisfaction guarantee. If something isn’t right, let us know, and we’ll make it right.
If a property has multiple stories, steep rooflines, or difficult-to-access areas, additional charges may apply. We’ll always discuss those details with you upfront and include them in your quote.
Commercial pricing is typically based on the size of the building, how complex the job is, and how often service is needed. We provide custom quotes for each commercial property to ensure pricing is accurate.
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as ACH payments and checks.
Payment is due at the time of service. Commercial clients may be eligible for net payment terms if needed. For larger projects, we use a structured payment schedule. This usually includes an upfront payment to begin work, progress payments throughout the job, and a final payment due within three days of completion. All terms will be clearly outlined and agreed upon before any work starts.
We offer multi-service discounts for first-time customers and may extend bundled pricing to returning customers.
For the best value, our membership packages allow you to bundle services throughout the year, take advantage of savings, and enjoy priority scheduling. We’ll walk you through all available options during your estimate to help you find the right fit.
We understand that schedules change. Cancellations made within 24 hours of the scheduled appointment may incur a fee to cover crew preparation and scheduling costs. With proper notice, rescheduling is not an issue.
Written quotes are valid for 90 days. Phone estimates, which are based on customer-provided information and performed sight unseen, are valid for up to six months. Pricing does not change based on seasonality.
We stand behind our work with a satisfaction guarantee. If something isn’t right, just let us know, and we’ll return to fix it.
Booking with Window Ninjas is simple. You can call us, book online through our user-friendly platform, or even send us a text. Our team will help you choose a convenient time and get everything set up quickly.
One of our technicians will arrive on time, ready to complete the job professionally and efficiently. We'll review any important details before getting started and check in with you after the job to make sure everything meets your expectations.
We recommend closing all windows, removing fragile items from areas being cleaned, and, if needed, clearing access to outdoor spigots or electrical outlets. If you have pets, please secure them indoors for their safety.
As long as we have access to the areas we need and you’ve approved the service, you don’t have to be present. Many of our customers choose to go about their day while we complete the work.
If the weather isn’t safe or suitable for cleaning, we’ll reach out to reschedule your service as soon as possible. We always prioritize safety and quality.
We’ll walk you through the completed work if you're home, or leave detailed notes if you're not. You’re welcome to look everything over and contact us if you have any questions. Payment can be handled on the spot or online, depending on your preference.
We recommend booking 1 to 2 weeks in advance, especially during busy seasons like spring, fall, and the holidays when demand is higher. That said, we’ll always do our best to accommodate last-minute requests when we can.
Yes, you can. Bundling services is a convenient way to handle multiple tasks at once without the hassle of separate appointments. Just let us know what you need, and we’ll coordinate everything for you.
Service time depends on the job's size and complexity. Most residential appointments take a few hours, while larger or commercial properties may take longer. We’ll give you a time estimate when you schedule, so you know what to expect.
Our technicians will call when they are on the way to your home or business (typically 15 to 30 minutes prior to arrival, depending on drive time). You will also receive an automated text notification from our system letting you know your team is en route.
At Window Ninjas Columbia, we strive to build long-term relationships by combining attentive service with quality work performed by certified and trained professionals. We provide a multitude of services for every need, ranging from single family homes to multi-story buildings. Most importantly, quality, service, and satisfaction are our standards.
At Window Ninjas Columbia, we understand that our customers may have questions about our services, pricing, and processes. That’s why we’ve created a comprehensive FAQ section to address the most common inquiries we receive. Whether you’re curious about how often you should clean your windows, the types of cleaning products we use, or the steps involved in our pressure washing services, our FAQs provide clear and concise answers to help you make informed decisions. We aim to give you peace of mind by being transparent and thorough in all our communications.
Our FAQ section is designed to be your go-to resource for any questions that might arise before, during, or after using our services. We regularly update this section to reflect new information and customer feedback, ensuring you always have access to the latest details. If you can’t find the answer you’re looking for, our team is just a phone call or email away, ready to assist you further. At Window Ninjas Columbia, we’re committed to making your experience as smooth and satisfying as possible, starting with the information you need.
About Window Ninjas Columbia
